Returns and refunds

30 days to change your mind

You have 30 days from the day your order arrives to ask us for a return. Get in touch before that window closes and we will tell you where to send it.

What condition the item needs to be in

Returned items need to be in their original condition, with accessories and packaging where you still have them. This is a return policy rather than a satisfaction guarantee: we are not asking you to prove the product did not work, but we do need the item back in a state we can account for.

Getting your money back

Once your return reaches us and we have looked at it, we will let you know whether the refund is approved. Approved refunds go back to the payment method you originally used, and your bank or payment provider usually takes 5–10 business days from that point.

If something arrives damaged or wrong

Contact us within 48 hours of delivery if your order turns up damaged, faulty, or is not what you ordered. We will sort it out with a replacement or a refund, and return postage is on us.

Who pays return postage

You do, unless the item was damaged, faulty, or the wrong thing was sent — in which case we cover it.

The full policy

This page is a plain-language summary. The binding version is our refund policy, and if the two ever disagree, the policy is the one that counts.